We will select the most cost effective shipping method available for your purchase.
Orders are generally shipped within 48 hours.
For expedited shipping please allow 3-5 business days from the date of your order.
For ground shipping please allow 7-10 business days from the date of your order.
For international shipping please allow 30 business days from the date of your order.
We do our best to protect each shipment, but we also send our packages with insurance – just in case. If for some reason your package is damaged during shipment, we can work together to file a claim. Please be sure to take a picture of the damage and the outer packaging. Then send it to firstname.lastname@example.org to start the claim process.
If your package does not arrive within 7 days of the expected delivery date please let us know. We insure all of our packages, but if you don’t let us know in a timely manner there will be nothing we can do to get you a refund or a replacement. We want to make sure your order arrives safely to you, and if there are any hiccups at all don’t hesitate to reach out.
If the tracking shows as delivered but your package does not arrive, and it was sent to the address provided in your order, then you will need to follow up with the carrier as these instances are not covered by insurance and we won’t be able to help.
If you select a product that is a pre-order and combine shipping with products that are available to ship now, we will wait to bundle your items in one shipment (at the time that pre-order is ready to ship). If you would like some products sooner, it is best to place separate orders.
If you are not satisfied with your purchase, we're here to help!
For apparel such as T-Shirts and Totes please email us at email@example.com with your purchase information within 14 days to notify us with any issue and start the return process.
For information products, since the information comes via printed materials or downloadable PDFs, we don't honor any refunds after purchase. If you need additional support with any information product email us at firstname.lastname@example.org anytime so we can assist you as needed!